Returns & Exchanges

At Renogy, we stand behind the quality of our solar products and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your purchase, we are here to assist with a seamless exchange or refund process.

1

Initiate Request

Contact our customer support team or log into your account to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.

2

Package Your Item

Securely pack the product in its original packaging, ensuring all cables, manuals, and mounting hardware are included to avoid restocking fees.

3

Ship to Renogy

Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for reference.

4

Inspection and Refund

Once our technicians verify the item's condition at our warehouse, your refund or exchange will be processed within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing